Client Services Specialist
About The Position
Beauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our store sales. As a family-owned business, Beauty Brands prioritizes its people, including associates, stylists, estheticians, nail technicians, and customers. The company invests in its employees and aims to provide the best deals and quality, trusted products for its customers. Beauty Brands was founded in 1995 by Bob Bernstein with the vision of creating a one-stop beauty destination, saving customers time and making them feel fantastic. Today, Beauty Brands serves as a true home for beauty, offering everything related to hair, makeup, skin, and nails, supported by knowledgeable associates who guide customers on their beauty journey. The company emphasizes a family-like atmosphere, striving to make associates and customers feel special, comfortable, valued, welcomed, and understood during every visit.
Requirements
- Strong customer service, communication, and interpersonal skills.
- Demonstrated record of punctuality, attendance, teamwork, and ability to follow company policies.
Responsibilities
- Welcome all customers entering the store with the appropriate Beauty Brands greeting.
- Promote the Take Ten program with every customer.
- Ensure resolution of customer concerns to the satisfaction of the customer and Beauty Brands.
- Follow company policies.
- Meet attendance, punctuality, and required work guidelines.
- Perform store operations procedures with accuracy.
- Complete all required projects (as assigned by management) on time and with accuracy.
- Support an accurate inventory process.
- Assist in the proper execution of marketing plans, promotional programs, and visual merchandising standards.
- Answer the phone with the Beauty Brands greeting by the third ring.
- Utilize the Just Ask program and Just Ask Daily Form to support the GLAMOUR Experience, enhance suggestive selling, and increase add-on sales goals (set by manager) using “just one more” program.
- Attend a required number of Education classes (as directed by manager).
- Ensure that store safety and security measures are being followed.
- Attend scheduled store meetings.
- Follow the client experience guidelines, as it applies to the position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
