Client Services Specialist (IT Division)

Agricorp • Guelph, ON

1d • Onsite

About The Position

Agricorp is looking for a Client Services Specialist to join their IT Planning & Risk Management department within the Information Technology Services division. This role is responsible for facilitating integration and alignment between the ITS division and its clients in other Agricorp divisions. The specialist will understand, interpret, and support ITS work activities to achieve Agricorp’s tactical and operational goals and objectives.

Requirements

• Post-secondary degree in Business, Commerce, or Agri-industry; along with a diploma or additional training in general I.T. principles, practices and methods, or equivalent experience.
• 5-7 years in a business analyst or an I.T. business partner type role.
• Strong inter-personal skills and proven written communication skills, adjusting messages appropriate for a variety of roles/audiences.
• Identifies and deals with situations and issues proactively and persistently, seizing opportunities that arise.
• Works cooperatively within teams to build effective relationships and accomplish goals.
• Attends to the task at hand to minimize errors; reviews own work prior to distribution.
• Develops, implements and adjusts plans to reach goals, able to multi-tasks and prioritize.
• Fosters, demonstrates and supports Agricorp's ethics, values and core qualities.

Nice To Haves

• Consulting with Operations of a financial services or agri-industry is an asset.
• Training in Project Management methodology is an asset.
• Training/knowledge of business analysis methodologies/standard industry practices is an asset.

Responsibilities

• Act as the primary liaison between ITS and business users for system changes and requests, including service requests, enhancements, issue resolution, and effort estimation.
• Build strong stakeholder relationships through knowledge of Agricorp programs and a customer-focused approach.
• Translate complex technical information into clear, business-friendly language.
• Collaborate effectively across teams to support shared goals and outcomes.
• Develop and deliver ITS team and enterprise-wide reporting on behalf of ITS, to be shared with internal stakeholders.
• Create clear and engaging communications using tools such as Word, Excel, SharePoint, PowerPoint, email, and occasional video.
• Apply initiative and creativity to improve reporting, communication, and processes.
• Conduct research and analysis to support current and future ITS initiatives.
• Take ownership of ambiguous tasks by developing initial recommendations and adapting as priorities evolve.
• Support and drive change initiatives, embracing and promoting continuous improvement.

Benefits

• Comprehensive health and dental benefits
• Pension plan
• Paid vacation days
• Sick leave
• Work-life balance with supportive leaders who respect your time outside of work
• Opportunities for learning and growth, including mentoring, coaching, and support for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level