Client Services Specialist

Sun Life•Kansas City, MO

7d•$49,200 - $66,400•Hybrid

About The Position

Client Services Specialists (CSS) play a key role in providing service excellence by acting as a primary point of contact for small group employer clients and brokers. You will take ownership of client inquiries and see each through to resolution. Newer CSS team members primarily handle inbound calls, but with experience and coaching, can transition to email and web chat inquiries. Joining our team as a CSS will help you build foundational knowledge in group insurance that can be applied to future growth opportunities within Sun Life.

Requirements

Excellent verbal and written communication skills.
Client-focused mindset and an empathetic approach toward others.
1+ years of customer service or call center experience

Nice To Haves

Strong problem-solving skills to resolve client inquiries.
Ability to multi-task and work across various technology platforms.
A desire to continuously learn and adapt to evolving client needs.
A commitment to develop and leverage organizational relationships to better serve our clients.
Ability to work with a diverse range of people

Responsibilities

Research inbound requests in a timely manner to establish positive client relationships.
Conduct outbound follow up and engage internal departments, when needed, to fully resolve complex and/or escalated service requests.
Build strong working relationships to address and support client needs.
Adherence to contact center and metric expectations
Availability to work overtime as needed
Ability to work flexible shifts with start times between 8AM EST-11:30AM EST