Client Services Specialist

GME Supply Family of Brands • Columbia, MO

6d • Onsite

About The Position

Our Client Services Specialists are not a call center; these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role. When you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

Requirements

• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills

Nice To Haves

• The desire to work with people continuously and to be a problem solver
• The desire to be part of a team and to be a high performer

Responsibilities

• Serve as a primary point of contact for clients and customers—managing emails, calls, on-site visits, and troubleshooting support for the company's digital assets while projecting a positive, professional attitude
• Execute administrative and coordination duties for the training team, including auditing class documents, producing accurate certifications, preparing correspondence and reports, and managing trainer schedules and travel itineraries
• Respond swiftly to inbound sales opportunities and manage online orders, delivering accurate, exceptional service with prompt follow-up to close out every customer experience
• Develop Gear Expert® level knowledge of product lines and internal procedures through ongoing product and procedural training
• Build trust, respect, and cooperation among stakeholders by providing customer feedback to internal teams and supporting day-to-day needs of the team, clients, and the business as they arise

Benefits

• Health, Vision & Dental Insurance with company contributions
• Company HSA Contributions
• Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed