Client Services Specialist

Universities of Wisconsin•Madison, WI

7d•Onsite

About The Position

Would you love to work with a dedicated team of customer service professionals and see adorable animals daily? Then working in UW Veterinary Care (UWVC) reception is the place for you! We are seeking a compassionate, detail-orientated, and enthusiastic individual to join our front desk team as a Receptionist. This fast paced and exciting opportunity plays a vital role in patient intake and client communications. As the first point in contact for our clients, you will help set the tone for their experience at the UWVC. Many clients may be stressed or emotional due to their pets condition, so a calm, empathetic, and professional demeanor is essential. This is a challenging yet rewarding support position in the hospital, with the potential to grow your career and communication skills. Successful team members are adaptable, enjoy learning new processes, and thrive in an environment where priorities and workflows change frequently as we continually improve how we serve our patients and clients. They remain calm under pressure, approach challenges with a positive attitude, and enjoy working collaboratively in a fast-paced hospital environment.

Requirements

At least one year of customer-facing customer service experience
Experience working in a fast-paced environment
Comfort with computers, answering phones, and willingness to learn hospital software
A positive and friendly attitude with dedication to patient and client satisfaction
Proven experience being a reliable team member

Nice To Haves

Reception experience
Experience in a veterinary, healthcare, or other client-facing professional environment
Knowledge of medical or veterinary terminology
Experience answering high-volume or multi-line phones
Experience with billing, processing payments, or handling cash transactions

Responsibilities

Provides day-to-day operational support to medical work unit personnel (15%)
Receives, submits, and responds to inquiries according to established policies and procedures (10%)
Serves as a cashier, collecting and accurately recording all cash/credit transactions associated with a veterinary healthcare facility (5%)
Maintains appearance and cleanliness of the reception and client waiting areas of the hospital (5%)
Provides operational phone support within an emergency medical facility (5%)
Prepares documents for patient admissions and appointments (5%)
Provides support to the billing functions of UWVC (5%)
Serves as front desk staff within a healthcare facility or clinic (40%)
Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions (10%)