Client SVCS Specialist

DEKRA SERVICES INC• US,

6d•$20 - $27•Remote

About The Position

The Client Services Specialist is responsible for providing client management support, scheduling support and certification services including receiving, mailing, and filing client correspondence such as letters, reports, invoicing and registration certificates. Maintain communications with auditors, functional managers, clients, and personnel in regional DEKRA offices. DEKRA Certification provides 3rd party accredited audits for a variety of national and international standards.

Requirements

Bachelor's Degree and 2-3 years' experience in office administrative tasks, or equivalent combination of education and experience required
Proficiency in MS Outlook, Word, Excel, and Access required
Ability to interact cordially and effectively with all contacts inside and outside of the company
Ability to understand how to apply regulatory requirements to clients who vary in size and complexity
Excellent organizational skills, dedicated and reliable
Experience in preparing quotations and able to negotiate contract fees as needed

Responsibilities

Prepare and email certificates of registration and associated seals and marks to clients
Maintain records of report distribution and certification issuance
File associated documentation of auditing activities in client files and other relevant databases
Enter billing information and process invoices for auditing activities
Oversee client & auditor scheduling for audit activities according to established criteria
Handle client & auditor general inquiries
Prepare client quotes and negotiate contract fees with auditors for services
Prepare and analyze daily reports for management of client activities and services
Perform various other tasks as may be assigned by the manager

Benefits

MBO Bonus for individual, division, and corporate performance objectives being achieved (5% of annual salary target)
Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
Critical Illness & Hospital Indemnity supplemental insurance
Company Health Savings Account contribution
Flexible Spending Account for eligible health care and dependent care expenses
Paid time off such as vacation, sick leave, and floating holidays
Mental and emotional support resources through our Employee Assistance Program
Wellness Program to increase activity and health habits, with ability to earn participation rewards
Paid Parental Leave
Travel Assist (Domestic/International)
Participation in a 401(k) plan, with an employer match
Company paid Short- & Long-Term Disability benefits
Group term life insurance with options to buy-up for self and others
Education Assistance Program
Student Loan Repayment Assistance
Internal training and development resources to grow your career
LEAD Forward Leadership Development Program
Annual Career Goal Setting and Performance Review cycle participation