Client Svcs Spec - Ops Svcs

Baystate Health • Holyoke, MA

5d • Onsite

About The Position

The Client Service Specialist provides essential communication and customer service support in a 24-hour, 7-day-a-week environment, working with patients, families, physicians, vendors, staff, visitors, and internal customers. The Client Service Specialist plays an important role in ensuring requests are assessed, triaged, and communicated accurately and efficiently. This position also supports emergency response by activating critical code teams, disaster response teams, and stat pages under supervision.

Requirements

• GED or HiSET, Non-Graduate (Required)
• Computer skills.
• Strong communication and interpersonal skills.
• Ability to effectively triage and relay information.
• Ability to adapt and work effectively in a changing environment.

Nice To Haves

• 0–3 years of customer service or telephone operator experience preferred.

Responsibilities

• Answer and triage incoming and operator-assisted calls using approved processes.
• Assess requests and provide accurate and timely triage and assistance.
• Relay messages received from or sent to customers in a timely manner.
• Provide paging services for internal and external clients.
• Activate emergency code teams, disaster response teams, and stat pages under supervision.
• Provide courteous assistance and support to patients, visitors, staff, and internal customers.
• Communicate and respond to information clearly while giving and accepting feedback.
• Demonstrate flexibility, sensitivity, and negotiation skills while working in a changing environment.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous PTO for eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED