Client Services Representative
EXZEO GROUP, INC•Fort Lauderdale, FL
•Hybrid
About The Position
Exzeo’s Client Services Representative will support policy servicing and claims-related activities across multiple insurance carriers. You will provide high-quality service to agents and policyholders on behalf of our clients. This role is responsible for handling inbound inquiries and processing policy transactions with accuracy, efficiency, and compliance.
Requirements
- Strong communication skills
- Excellent customer service ability
- Detail-oriented and accurate
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
Nice To Haves
- P&C insurance knowledge a plus
- Bilingual a plus
Responsibilities
- Deliver professional, courteous, and solution-oriented customer service
- Handle inbound calls and respond to inquiries related to policies, billing, and claims
- Process endorsements, policy changes, cancellations, reinstatements, and payments
- Prepare quotes and policy documentation
- Maintain accurate records across multiple systems
- Support First Notice of Loss (FNOL) intake
- Assist during catastrophe (CAT) events
- Ensure compliance with carrier guidelines and regulations
- Meet performance standards, including adherence to schedule, attendance requirements, and Quality Assurance (QA) score expectations
- Participate in ongoing training and development; continuing education requirements
Benefits
- 100% employer-paid health insurance
- 100% employer-paid dental insurance
- 100% employer-paid vision insurance
- 100% employer-paid life insurance
- 100% employer-paid disability insurance
- Flexible paid time off plan
- 401(k) match
- Bonus potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
