Client Services Representative
About The Position
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Prioritize engaging with customers. When not directly interacting with customers; collaborate with colleagues in your office. The Client Services Representative serves as a trusted advisor to customers and provides sales and service support across the district. This role focuses on processing quotes and orders, responding to customer inquiries by phone and email, and supporting Account Managers and multiple store locations. The position requires regular on-site presence and strong customer service skills to help drive store productivity and sales growth.
Requirements
- High school diploma or GED required; 2+ years of inside sales, retail, or related experience.
- Strong customer service, sales, and relationship-building skills.
- High energy, teamwork orientation, and comfort with Microsoft Office tools.
Nice To Haves
- HVAC or mechanical background preferred.
Responsibilities
- Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.
- Process quotes and orders for Account Managers, maintaining high volume and accuracy.
- Provide technical support, promote product offerings, and identify additional sales opportunities.
- Make outbound calls, resolve customer issues within policy, and visit customers as needed.
- Support store operations through event assistance, in-store coverage, inventory tasks, and adherence to safety and standard work.
- Collaborate with teams, mentor new associates, engage in community activities, and model strong customer-facing behavior.
Benefits
- Health insurance
- Holistic wellness programs that include generous incentives
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
