Client Services Representative
About The Position
The Client Services Representative will process applications for new applicants including conducting application interviews; determining acceptable document verification, enter client data and documents into the portal while supporting families with appropriate referrals for other needs. Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.
Requirements
- Excellent customer service, organizational, interpersonal, oral and written communication skills.
- Ability to work independently and as a team in a fast paced, detail-oriented environment.
- Proficient computer skills required in basic computer software and data collection systems.
- Good attention to detail.
- Ability to maintain confidentiality.
- Able to pass CORI background check
- High School Degree or equivalent
Nice To Haves
- Bilingual skills (English/Spanish, English/Khmer English/Portuguese)
Responsibilities
- Follow all funding source protocols and/or regulations for entering client applications
- Schedule client appointment/ verify all documents required for the appointment
- Meet with scheduled new clients to enter required data into application portal.
- Verify and enter all required information and documents into the application portal.
- Educate eligible clients on programs available to them.
- Advocate for clients
- May perform reception duties such as answer and direct phone calls; manage appointment scheduling/rescheduling including reminder phone calls; greet clients.
- Uphold the values of CTI – Equity, Integrity, Compassion.
Benefits
- 4 Weeks of Paid Time Off
- Paid Sick Leave
- 12 paid holidays.
- Medical, Dental, and Vision Insurance
- Company Paid Life Insurance
- Critical Illness Insurance
- Pet Insurance
- Tuition Reimbursement
- Career Advancement and Professional Development Opportunities
- 5% employer contribution to your 401K retirement account after 6 months of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
