Client Services Representative - Full Time

Broadstreet Properties LTD • Winnipeg, MB

7d • CA$17 - CA$22 • Onsite

About The Position

Broadstreet Properties is looking for a full-time Customer Service Representative to join their team at the Broadstreet Manitoba Regional Office. This role involves responding to inquiries related to residential properties across Western and Central Canada. The Call Centre operates 24 hours a day, 365 days a year, and applicants must be available to work a variety of 8-hour shifts.

Requirements

• Minimum 3 years’ experience in the customer service industry
• Advanced level of proficiency with MS Office Suite and data entering
• Minimum 45 wpm typing speed
• Strong attention to detail and multi-tasking skills
• Ability to deal with clients in a sensitive and tactful manner
• Available to work irregular hours within 24 hour open time frame

Responsibilities

• Respond to client inquiries in a professional and timely manner
• Troubleshoot client issues and provide viable solutions
• Document client interactions in appropriate database or software
• Support clients with tips to ensure routine issues obstacles are avoided
• Place maintenance orders with accuracy
• Utilize conflict resolution skills to ensure a high level of client service
• Adhere to both corporate and departmental policies and procedures
• Promoting company in a positive image to all current and potential clients

Benefits

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed