Client Services Representative

Saks Fifth Avenue

About The Position

The Client Services Representative serves as the living expression of our brand’s hospitality philosophy, ensuring a seamless and elevated guest experience. This role serves as the primary point of contact for clients, delivering elevated, personalized service that reflects discretion, warmth and excellence. The Client Services Representative anticipates client needs, resolves inquiries with grace and efficiency and ensures every interaction feels curated and seamless. This individual is both service driven and detail-obsessed, balancing operational precision with an intuitive understanding of luxury client expectations.

Requirements

Elevated hospitality mindset
Service Recovery Expertise.
Emotional Intelligence
Previous experience in luxury hospitality or luxury retails, hospitality or high touch service environment.
Strong organizational and time-management skills,
Excellent communication and interpersonal skills to guide, support, and motivate team members.
Proven ability to adhere to policies and maintain operational standards in a professional and consistent manner.
Detail-oriented with strong problem-solving skills to ensure accuracy in order processing and curbside operations.
Ability to partner effectively with management and cross-functional teams to address issues and support overall store operations

Responsibilities

Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment
Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
Partner with the Docent Teams to align hospitality tone and floor coverage.
Collaborate with Store Leadership on service concerns and work to resolve
Support event execution and high profile visits with precision and discretion as needed.
Deliver an exceptional, white glove client experience in person, by phone and digitally.
Greet and welcome clients with warmth, poise and professionalism.
Anticipate client needs and proactively offer thoughtful solutions.
Manage client inquiries, concerns and special requests with urgency and discretion
Manage front of house responsibilities, including, phone lines and client check in’s for pick up’s.
Ensure client-facing spaces remain immaculate and presentation ready.
Process service -related transactions accurately and efficiently.
Maintain strict confidentiality of all client information.
Embody brand standards in appearance, communication and behavior.
Demonstrate deep knowledge of products, services and in-store experiences.
Act as an ambassador of the brand’s values and luxury positioning.