Client Services Representative

Moore Home Services•Santa Rosa, CA

1d•Onsite

About The Position

Client Services Representative at Moore Home Services will be the friendly voice that helps clients navigate their needs, ensuring they have a seamless and enjoyable experience. This role involves engaging with clients promptly and professionally, resolving their inquiries and concerns with a smile. It is ideal for individuals who thrive in a fast-paced environment and enjoy building lasting relationships.

Requirements

3-5 years of Call Center experience preferred
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products
Consent to a pre-employment background check

Nice To Haves

HVAC & Plumbing Industry experience is a plus
experience with SERVICE TITAN a plus
Bilingual Spanish is a plus

Responsibilities

Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts.