CLIENT SERVICES REPRESENTATIVE

Rentokil Pest Control • New York, NY

3d • Onsite

About The Position

Responds to customer inquiries via telephone and email. Ensures that service requests are dispatched appropriately to the assigned service center. Communicates effectively with people often negotiating between partners and clients to resolve issues.

Requirements

• High school diploma or equivalent
• 1-3 years customer service experience
• Written and verbal communication skills
• Organizational and project management skills
• Ability to multi-task
• Skill with Microsoft Office applications
• Strong data entry skills
• Ability to learn new business unit software programs as needed

Nice To Haves

• Some college preferred

Responsibilities

• Answers customer/client requests or inquires concerning services, products and problems/issues that may arise.
• Utilizes operational system to process service requests promptly.
• May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
• Utilizes automated systems to initiate and complete service authorizations and to handle partner requests.
• Escalates repeated issues or unsatisfactory service concerns to Quality Assurance, Client Service Manager or National Account Executive when appropriate.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• May assist in training new employees.
• May perform other duties as assigned by management.

Benefits

• Professional and Personal Growth
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED