Client Services Representative

LendingTree•Seattle, WA

1d•Hybrid

About The Position

As a Client Services Representative, you’ll play an important role in helping our clients have a positive experience with LendingTree and QuoteWizard. You’ll manage client accounts, respond to questions and concerns, resolve complaints and disputes, process credit card payments, and support other projects that help the team deliver exceptional service. This is an in-office role based in our downtown Seattle location, with a hybrid schedule designed to provide both collaboration and flexibility.

Requirements

At least 1 year of customer service experience.
Professional phone and email communication skills.
Proficiency with Microsoft Office Suite.
Strong organization and time-management skills, with the ability to manage multiple priorities in a high-volume environment.
Sound judgment and the ability to prioritize work effectively.
Strong problem-solving skills and the ability to take initiative and work independently.
A customer-first mindset and a commitment to delivering the level of support you would expect to receive yourself.

Nice To Haves

Experience with Salesforce or within the insurance industry is a plus.
A genuine passion for helping customers and creating positive experiences.
Curiosity and a willingness to learn new systems, processes, and products.
Confidence handling challenging conversations and resolving client concerns.
The ability to remain organized, focused, and professional while managing competing priorities.
A collaborative mindset and willingness to jump in wherever the team needs support.
Strong attention to detail and accountability for getting things done accurately and efficiently.
Comfort working in a fast-paced, transactional environment where priorities can change.

Responsibilities

Manage client accounts and provide responsive, professional support throughout the client relationship.
Address and resolve client complaints and disputes with empathy, sound judgment, and a solutions-oriented approach.
Process credit card payments accurately and efficiently.
Respond to client inquiries through phone and email while maintaining a high standard of professionalism and service.
Partner with team members and department leadership on projects and other priorities as needed.
Help maintain an organized, efficient client service operation in a high-volume transactional environment.