Client Services Representative

Cynet Systems • White Plains, NY

1d • Onsite

About The Position

Answers and resolves telephone inquiries and requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner.

Requirements

• One (1) year of customer service and/or related healthcare experience is required.
• Must have hands-on knowledge of medical terminology.
• Must have strong time management and organizational skills.
• Proficiency in basic computer skills, including Word, Excel, and Outlook.
• Ability to multi-task and work in a fast-paced environment.
• Strong organizational skills.
• Ability to analyze and solve problems.
• Good listening skills.
• Ability to maintain a professional and tactful manner in stressful situations.
• Ability to deal with client information in a confidential manner.
• Basic knowledge of operating office equipment.
• Understanding of the importance of quality service and how it is measured.

Nice To Haves

• Previous related healthcare experience is preferred.

Responsibilities

• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests, and complaints competently and courteously.
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
• Report laboratory results to clients and patients using established protocols.
• Follow through in a timely manner to resolve all issues and concerns.
• Provide education and guidance to clients about lab processes.
• Escalate issues as appropriate to keep the supervisor informed of client concerns, problems, or deviations from established procedures.
• Perform other duties as assigned to meet business needs or customer requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED