Client Services Representative

Reliant

1d•$40,000 - $50,000•Onsite

About The Position

Reliant Health Partners is an innovative medical claims repricing service provider, helping employers achieve maximum health plan savings with minimum noise. We tailor our services to each client’s needs, providing everything from individual specialty claims repricing, to full plan replacement as a high-performance, open-access network alternative. As a Client Services Representative, you are responsible for validation and maintenance of critical provider information in the system. This includes performing online research and/or conducting phone calls to obtain/verify information on file. You will also assist Senior Client Services representatives with client/administration requests.

Requirements

2-3 years of related job experience in health insurance and customer service.
Experience conducting outreach to providers via phone calls or other communication means.
Broad healthcare policy and payment understanding.
Experience with claims workflow tools or systems.
Experience with cross-team collaboration.

Responsibilities

Perform research internally and externally (via internet) to obtain supporting information within the Data Management department.
Have the ability to identify information by categorizing and recognizing differences and similarities.
Interact with providers to obtain and verify necessary information.
Work assigned provider data queues.
Develop a comprehensive understanding of our various products.
Adhere to client specific and Reliant protocols, scripts, and other requirements.
Perform other job-related duties and special projects as required.
Other duties as assigned