Client Services Representative- Lab- FT- Shift Varies

HH Health System•Huntsville, AL

About The Position

The Client Services Representative, under the direct supervision of the Lab Administrative Director, Pre-Analytical Manager, and Reference Laboratory Supervisor, handles daily interactions with Huntsville Hospital Reference Laboratory clients, in-house clinical staff, and laboratory technical staff about lab testing for all patient types. The role responds to inquiries about specimen and testing requirements, test-result status, courier services, and results-reporting issues. It also works with customers to ensure complete and accurate laboratory order and diagnosis-code documentation, supports ongoing laboratory marketing plans and programs, and coordinates closely with the Laboratory Marketing department.

Requirements

High school diploma or GED.
Excellent communication, analytical, problem-solving, and multitasking skills.
Ability to adapt to varying workloads in a high-stress, fast-paced, customer-service-oriented environment with little or no downtime.
Ability to prioritize and change tasks frequently and quickly.
Ability to maintain absolute confidentiality when handling patient information.
Ability to perform detailed computer work while simultaneously speaking with customers by phone.
Proficiency with personal computers and word-processing applications, and ability to learn laboratory computer programs.
Ability to assimilate an overall knowledge of laboratory medicine and laboratory systems.
Ability to acquire a general understanding of laboratory operations and detailed knowledge of reference laboratory operations.

Nice To Haves

Previous clinical laboratory experience is strongly preferred.

Responsibilities

Respond to telephone inquiries about specimen or testing requirements, test-result status, courier services, and results-reporting issues.
Work cooperatively with customers to ensure complete and accurate documentation related to lab orders and diagnosis code information.
Support ongoing laboratory marketing plans and programs.
Maintain close coordination with the Laboratory Marketing department.
Interact daily with laboratory clients, in-house clinical staff, and laboratory technical staff regarding testing for all patient types.