Client Services Representative- Lab- FT- Shift Varies
About The Position
Under the direct supervision of the Lab Administrative Director, Pre-Analytical Manager and Reference Laboratory Supervisor, the Client Services Representative is responsible for daily interaction with Huntsville Hospital Reference Laboratory clients, In-house clinical staff and Laboratory technical staff regarding lab testing for all patient types. Our client services department routinely responds to telephone inquiries regarding specimen or testing requirements, test result status, courier services and results reporting issues. Client services staff are also responsible for working cooperatively with a variety of customers to ensure complete and accurate documentation related to lab orders and diagnosis code information. Client services have a support role for the on-going laboratory marketing plans and programs. The client services representative must maintain close coordination with the Laboratory Marketing department.
Requirements
- High School diploma or GED required.
- Previous clinical laboratory experience strongly preferred.
- Excellent communication, analytic/problem solving and multi-tasking skills.
- Ability to adapt to varied level of workload in a high stress, fast paced, customer service oriented environment with little/no downtime.
- Prioritize and change tasks frequently and quickly.
- Ability to maintain absolute confidentiality in the handling of patient information.
- Perform detailed computer work while simultaneously talking with customers on the phone.
- Proficient in use of personal computer and word processing applications.
- Ability to master various computer programs used in the lab.
- Ability to assimilate an overall knowledge of lab medicine and lab systems.
- Acquire a general understanding of laboratory operations and detailed knowledge of reference laboratory operations.
Responsibilities
- Daily interaction with Huntsville Hospital Reference Laboratory clients, In-house clinical staff and Laboratory technical staff regarding lab testing for all patient types.
- Respond to telephone inquiries regarding specimen or testing requirements, test result status, courier services and results reporting issues.
- Work cooperatively with a variety of customers to ensure complete and accurate documentation related to lab orders and diagnosis code information.
- Support on-going laboratory marketing plans and programs.
- Maintain close coordination with the Laboratory Marketing department.
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Flexible spending
- Short term disability
- Long term disability
- Several retirement account options with 401K organization match
- Nurse residency program
- Tuition assistance
- Student loan reimbursement
- On-site training and education opportunities
- Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
