Client Services Representative

American Financial Management•Rosemont, IL

3d•Remote

About The Position

AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients. AFM is seeking a detail-oriented and service-driven Client Services Coordinator to support our client relationships through daily communication and administrative execution. This position serves as a primary day-to-day email contact for clients, supports collectors and internal teams, and ensure timely handling of disputes, holds, documentation, and outbound communications while maintaining a high standard of accuracy and professionalism. Location: 100% Remote

Requirements

Strong written communication skills with a professional, client-focused tone
Excellent organizational skills and attention to detail
Ability to manage multiple requests and deadlines in a fast-paced environment
Working understanding of collection terminology and workflows
Problem-solving mindset with the ability to follow defined processes
Proficiency in Microsoft Office (outlook, excel, work) and internal collection systems
1-3 years of experience in collections, client services in a collection environment
Familiarity with disputes, documentation, and account-level client requests
Experience working with client portals, CRMs, or collection software
Exceptional communication skills with the ability to interact confidently with C-suite stakeholders
Experience handling client contract terms, fee structures, service-level expectations