Care4Kids Client Services Representative

United Way of Connecticut Inc • Rocky Hill, CT

10h • Hybrid

About The Position

Care4Kids Client Services Representative Location: Rocky Hill, CT (Hybrid after training) | Schedule: 8:00 a.m.–5:00 p.m. Monday through Friday (1-hour lunch break) and every third Thursday from 9:00 a.m.–6:00 p.m. | Pay: $20.00/hour

Be the Connection That Helps Families Find Stability—Step into a Role Where One Call Can Change a Life.

Requirements

• High School Diploma or GED plus relevant experience
• Strong customer service or contact center experience
• Enjoy helping families by phone
• Detail-oriented
• Team player
• Can handle high call volumes
• Can document cases
• Follow eligibility guidelines
• Customer service professionals who enjoy helping others problem-solve

Nice To Haves

• Spanish- or Portuguese-speaking candidates

Responsibilities

• Take incoming calls from CT families seeking assistance to pay their childcare expenses
• Help childcare providers with eligibility and invoice questions relating to the Care4Kids program
• Support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies
• Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process
• Serve people with customer service or contact center experience who enjoy helping families by phone
• Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines
• Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support
• Balance empathy with efficient problem-solving in a high-volume contact center setting

Benefits

• $20.00 per hour base pay
• Spanish- or Portuguese-speaking candidates who are hired and successfully pass certification will receive an additional $0.75 per hour worked ($1.50 per hour for proficiency in both languages)
• An outright 5% 401(k) contribution
• Paid Time Off in a calendar year—you begin accruing immediately
• 13 paid holidays per year
• Generous health benefits, including 80% coverage of your medical plan premium and deductible
• Tuition reimbursement (after 1 year)
• Supportive, inclusive, mission-driven workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED