Client Services Representative

Giv Local • State College, PA

1d • Onsite

About The Position

Giv Local is seeking a Client Services Representative to be the voice and steady hand behind every customer's experience. This role involves managing customer calls and messages, assisting business owners with payment processing, guiding new merchants through onboarding and setup, answering questions about transactions and statements, and troubleshooting issues. The company provides comprehensive training, emphasizing patience, attention to detail, and follow-through over prior experience in the payments industry. The position offers a mission-driven work environment with opportunities for growth and increased earnings.

Requirements

• Patience
• Attention to detail
• Follow-through that makes customers trust they're in good hands
• Dependability: People have counted on you before, and you've come through consistently.
• Careful listening and clear communication skills: Ability to hear customer needs and explain solutions in plain language.
• Mission-driven: Desire for work that means something.
• Coachable and curious: Enjoy learning how things work and using feedback to improve.
• Calm under pressure: Ability to maintain a steady, reassuring tone during stressful situations.
• Patience with frustration: Ability to turn tough calls around and ensure customers feel taken care of.
• Detail-oriented and accurate: Understanding the importance of small details in payments.
• Willingness to serve others, solve problems, or operate in fast-paced environments.
• Patience and steadiness when things get busy, tense, or repetitive.
• Willingness to take on responsibility.
• Genuine connection to community, service, or work with broader impact.
• Desire to grow into something more.

Nice To Haves

• Prior experience in payments is not required.
• Experience in roles where you served others, solved problems, or operated in fast-paced environments.
• Experience paying close attention to accuracy and detail in work.
• Experience staying patient and steady when things got busy, tense, or repetitive.
• Experience choosing to take on responsibility even when it wasn't required.
• Experience with a genuine connection to community, service, or work that has a broader impact.
• Experience making a deliberate decision to grow into something more.

Responsibilities

• Take and return customer calls and messages.
• Respond quickly and clearly to customer inquiries.
• Help business owners maximize their payment processing.
• Guide new merchants through onboarding and setup of terminals or software.
• Answer questions about specific transactions and statements.
• Troubleshoot everyday issues related to payment acceptance.
• Find answers to questions when not immediately known.
• Build broad, practical knowledge of the payments industry.

Benefits

• Structured six-month onboarding experience with hands-on training, weekly coaching, and one-on-one mentorship.
• Access to free SkillUp PA courses for skill-building (customer service, CRM, communication, problem-solving).
• Mission-driven work with a B Corp-certified merchant services provider and 1% for the Planet member.
• Contribution to local nonprofits (over $100K contributed last year).
• Valuable real-time communication with direct manager acting as coach and partner.
• Straightforward, stable compensation plan with clear and consistent pay structure.
• Paid time off.
• 11 paid federal bank holidays (including Martin Luther King Jr. Day, Presidents Day, Juneteenth, Columbus Day, and Veterans Day).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed