Rep., Client Services (CPD)

Office Depot • Itasca, IL

12d • $15 - $26 • Onsite

About The Position

The primary role of the Client Services Representative (CSR) is to be responsible for delivering superior customer service in all customer interactions, such as: order entry and bid processing, dissemination of product and service information, outbound sales/service follow-up, and resolution of general customer issues and requests. This person is responsible to resolve all basic internal and external customer issues as well as identifying add-on business opportunities. The CSR will act as liaison between external customer and internal organization and will work to gather and compile customer database and follow-up information.

Requirements

• Associate’s degree or equivalent experience
• Minimum 1-2 years’ experience
• Ability to effectively work as a team member in a professional work environment
• Demonstrate sound judgment
• Ability to plan, prioritize and implement detailed instructions in a timely and efficient manner with exceptional organizational skills
• Ability to listen actively, analyze customer and employee needs through effective communication and listening skills
• Detail-oriented
• Ability to quickly organize, multi-task and process paperwork in a fast-paced environment

Responsibilities

• Delivering superior customer service in all customer interactions
• Order entry and bid processing
• Dissemination of product and service information
• Outbound sales/service follow-up
• Resolution of general customer issues and requests
• Resolve all basic internal and external customer issues
• Identifying add-on business opportunities
• Act as liaison between external customer and internal organization
• Gather and compile customer database and follow-up information

Benefits

• Competitive salaries
• Benefits package
• 401(k)
• Opportunity to move and grow within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree