Rep., Client Services (CPD)

Office Depot

11d

About The Position

The primary role of the Client Services Representative (CSR) is to be responsible for delivering superior customer service in all customer interactions, such as: order entry and bid processing, dissemination of product and service information, outbound sales/service follow-up, and resolution of general customer issues and requests. This person is responsible to resolve all basic internal and external customer issues as well as identifying add-on business opportunities. The CSR will act as liaison between external customer and internal organization and will work to gather and compile customer database and follow-up information.

Requirements

• Associate’s degree or equivalent experience.
• Minimum 1-2 years’ experience.
• Ability to effectively work as a team member in a professional work environment.
• Demonstrate sound judgment.
• Ability to plan, prioritize and implement detailed instructions in a timely and efficient manner with exceptional organizational skills.
• Ability to listen actively, analyze customer and employee needs through effective communication and listening skills.
• Detail-oriented.
• Ability to quickly organize, multi-task and process paperwork in a fast-paced environment.

Responsibilities

• Deliver superior customer service in all customer interactions.
• Process order entry and bid processing.
• Disseminate product and service information.
• Conduct outbound sales/service follow-up.
• Resolve general customer issues and requests.
• Resolve all basic internal and external customer issues.
• Identify add-on business opportunities.
• Act as a liaison between external customer and internal organization.
• Gather and compile customer database and follow-up information.

Benefits

• Competitive salaries
• 401(k)
• Opportunity to move and grow within the organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree