Client Services Rep, Lab Services
About The Position
The Client Services Representative provides the administrative and technical skills necessary to organize, supervise, and complete various medical laboratory procedures within a section. This role acts as a liaison between customers and other laboratory divisions, providing assistance, technical advice, directions, and information. The representative handles incoming calls regarding test results, specimen requirements, and turnaround times, and dispatches couriers. They also make outgoing calls to clients regarding critical values, canceled tests, or to follow up on requests. The role involves processing problem samples, providing exception handling, and ensuring timely completion of testing. Additionally, the position may assist in data compilation and analysis, perform clerical duties, and adhere to all safety protocols.
Requirements
- Associate’s degree in Clinical Laboratory Sciences or basic sciences required
- Two (2) years of experience working in a hospital laboratory.
- Must possess a MLS, M or MLT certification from the American Society of Clinical Pathologist (ASCP) or American Medical Technologists (AMT), or Bachelor of Science degree in Clinical Laboratory Sciences.
- Qualifies as Testing Personnel for high complexity testing under Clinical Laboratory Improvement Amendments.
Responsibilities
- Uses the UCB telephone system.
- Acts as liaison between customers and other laboratory divisions to provide assistance and/or technical advice, directions, and information.
- Interacts with customers toward effective problem resolution.
- Answers incoming telephone calls concerning laboratory test results, specimen requirements, turnaround times and dispatches couriers to pick up specimens.
- Makes outgoing telephone calls to clients regarding critical values, canceled tests or to follow up on client requests /problems.
- Consults with or refers to supervisor, problems beyond scope of position.
- Processes problem samples from the previous workday and provides exception handling following up to make sure testing is completed in a timely manner.
- Assists in compilation, tabulation, and preliminary analysis of data.
- May include clerical duties, typing, and other duties as assigned.
- Adheres to internal controls established for department.
- Adheres to all safety protocols in each laboratory area.
- Follows established procedures for collecting and processing biological specimens for analysis.
- May be required to operate a variety of laboratory equipment when doing bench work.
- Performs related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
