Client Services Representative (IN- PERSON)

United Mail, LLC•Cincinnati, OH

7h•Hybrid

About The Position

United Direct Solutions is seeking full-time Client Service Representatives for their Cincinnati, OH facility. This role involves providing excellent service and building relationships with clients by assisting Account Managers, the Sales team, and other departments to ensure exceptional delivery of services and products. The position offers a hybrid work model, with one remote day after the initial training period.

Requirements

Proficient in Microsoft Office, with emphases on Excel, Word, and Outlook.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, clients, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Frequently required to stand and walk.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

1 year of experience in Client Service (Preferred)

Responsibilities

Provide client assistance to assigned client base by phone, written correspondence and/or in person as required or requested.
Communicate and provide assistance to production personnel to ensure timely and correct processing of client job orders.
Attend daily operations meeting to monitor and provide information essential to the processing of client job orders.
Assist Account Managers and Sales Executive with client relations before, during and after sales.
Maintain open communication with Account Manager and Sales Executive regarding the daily production schedule of activities as well as informing them on issues regarding clients.
Consults independently with clients regarding design and processing of mail piece within an established timeframe.
Process and enter incoming job orders for assigned client base and new prospect clients.
Monitor and follow-up on client job order processing with production personnel.
Sign-off and approve production job packets for order processing.
Manage client inventory levels.
Interact with procurement on pricing modification for new and existing clients as needed.
Create purchase orders with approval from Manager, Supervisor or Account Manager, following a defined purchasing process.
Assist in scheduling client meetings and outings as needed.
Cover receptionist duties daily/weekly as needed in absences of Receptionist.
Maintain various spreadsheets, Business Reply Mail, Office supply orders, etc.
Assist Account Managers by make material samples and writing job orders.
Provide desk coverage for Account Managers as needed during their absences.