Client Services Representative

Arbor Circle Corporation • Grand Rapids, MI

1d

About The Position

Provide excellent customer service to help facilitate a positive and efficient experience for people accessing and participating in services as well as employees providing those services. Responsibilities include responding to phone calls, receiving and directing clients, data entry, retrieval and organization, and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships, communication and organization. We support our employees with a robust benefits package, quality supervision, flexible scheduling, a vibrant work culture, ongoing training opportunities, and avenues for career growth. Ideal candidates will bring a willingness to explore bias, equity issues, successes, and challenges with empathy and curiosity, crucial for thriving and advancing within our organization.

Requirements

• Excellent customer service (in person / phone)
• High level technical and MS Office (Excel) proficiency
• Experience with data analysis
• Working knowledge of electronic health record systems
• Ability to work effectively and efficiently across multiple programs
• Proven experience working with culturally diverse populations.

Nice To Haves

• Bilingual (Spanish/English) preferred

Responsibilities

• Responding to phone calls
• Receiving and directing clients
• Data entry, retrieval and organization
• Coordinating workflows across programs

Benefits

• Market driven and equitable salary practices
• Robust health insurance options
• 401k match
• 11 paid holidays (including floating holidays for times important to you)
• 3 weeks’ vacation upon hire plus separate paid sick time
• Supportive and fulfilling culture
• Equity and inclusion focused affinity and work groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees