Remote - Client Services Representative (Central or Eastern zones)

Transworld Systems Inc.•Aiken, SC

1d•Remote

About The Position

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Qualified candidates for this position should possess a background in student loan servicing and/or client services. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Requirements

High School Diploma or GED certificate, or equivalent of relevant work experience desired.
Proficient personal computer skills, including Microsoft Office required
Excellent interpersonal, written, and oral communication skills required
Must have professional and mature manner, have a "can-do" attitude
Ability to maintain the highest level of confidentiality
Ability to work with minimal supervision required
Ability to work in a team fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
Frequently required to sit, stand, walk, talk, hear, bend and reach
Ability to reach with hands and arms
Occasionally lift and/or move up to 20lbs with or without accommodation
Ability to stand for long periods of time with or without accommodation
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload

Nice To Haves

background in student loan servicing and/or client services

Responsibilities

Research data regarding account and billing information to validate and confirm debts owed
Handle and respond to daily client requests, inquiries, and problems via telephone, email, fax and mail.
Produce reports as requested by clients by assisting in the creation of the reports.
Dependent upon position, demonstrate ability and willingness to learn new computer platform/systems.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws \ regulations
Knowledge, understanding, and compliance with TSI policies and procedures.
Follow up in a timely manner to ensure customer satisfaction.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.