Entry Level Client Services Representative
About The Position
AO (American Income Division) is seeking motivated, people-focused professionals to join their expanding team as Remote Client Success Representatives. This opportunity combines customer service, relationship building, benefits education, and professional development in a fully virtual environment. The role involves working directly with clients who have requested information about available benefits and coverage options, helping them understand their choices and providing support throughout the process. AO provides training and mentorship for individuals beginning their career, making a career change, or bringing experience from customer service, healthcare, hospitality, retail, education, administration, or sales. No prior insurance experience is required. AO is part of the American Income Division of Globe Life and has a long-standing history of serving working families, union members, associations, and their families. Their focus is helping individuals and families understand supplemental benefits and financial protection options while providing a high level of ongoing client service. Since 2020, the organization has operated in a fully virtual environment, allowing representatives to work from home while remaining connected through technology, training, mentorship, and team collaboration. Their culture emphasizes service, professional development, accountability, leadership, and performance-based growth.
Requirements
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable communicating with clients virtually
- Be willing to participate in required training and professional development
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building abilities
- Positive attitude and professional demeanor
- Active listening and problem-solving skills
- Self-motivation and accountability
- Strong work ethic and follow-through
- Effective organization and time management
- Ability to work independently from home
- Comfort using Zoom and virtual communication tools
- Adaptability and willingness to learn
- Coachability and openness to feedback
- Genuine desire to help others
Nice To Haves
- Previous experience in Customer Service
- Client Relations
- Healthcare
- Retail
- Hospitality
- Education
- Administrative Support
- Call Center Operations
- Sales
- Leadership or Management
Responsibilities
- Meet with clients virtually through Zoom and scheduled phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services clearly and professionally
- Help clients understand options based on their individual needs
- Assist with applications, enrollment, and benefit updates
- Provide ongoing customer service and follow-up support
- Maintain accurate client records and documentation
- Build long-term relationships through professionalism, reliability, and consistent communication
- Participate in structured virtual training and coaching
- Learn from experienced mentors and leadership professionals
- Develop communication, presentation, and problem-solving skills
- Learn industry products, systems, and best practices
- Collaborate with a supportive virtual team
- Participate in leadership development opportunities
- Build skills that can prepare you for future advancement
Benefits
- 100% Remote Flexibility
- Flexible scheduling options after training
- Virtual client appointments
- Modern remote work environment
- Online training and team collaboration
- Client Opportunities Provided
- No cold calling
- Weekly Performance-Based Compensation
- Performance bonuses and incentives
- Recognition programs
- Leadership incentives
- Residual income opportunities through client renewals
- Structured onboarding
- Virtual training
- Weekly coaching and development
- Product and systems education
- Ongoing mentorship
- Leadership development
- Professional growth opportunities
- Advancement opportunities based on performance, consistency, initiative, and leadership development
- Medical reimbursement program
- Company-supported life insurance
- Company-sponsored incentive travel
- Leadership conferences and professional events
- Performance recognition programs
- Modern virtual technology and business tools
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
