Client Services Representative

ODYSSEY BEHAVIORAL GROUP•Sevierville, TN

1d•Onsite

About The Position

The Client Services Representative aids the admissions process by coordinating tours and facilitating all admissions into all levels of care with potential clients, families, referral sources and treatment team. The Client Service Representative coordinates all initial admission paperwork appropriate for client’s level of care. The Client Services Representative are Patient Advocates of the facility, ensuring that all clients have their voices heard appropriately.

Requirements

Bachelor's or equivalent in combined education and experience
Minimum of three (3) years’ experience in case management, preferably within a behavioral health treatment setting.
Communicate with peers/general public, clients and/or vendors
Ability to move throughout the building as well as sit or remain stationary for extended periods of time
Ability to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
Ability to move up to 25 pounds
Valid driver’s license and acceptable driving record.
Clearance of criminal background, TB test, and any other mandatory state/federal requirements.
Successful completion of Criminal Background Check through DBHDS, Background Investigation Unit, and VDSS Registry Searches.
Current CPR and First Aid certification
Excellent verbal and written communication skills.
Ability to foster teamwork and positive work environment.
Knowledge and experience with maintaining and securing medical records including HIPAA, Quality Assurance reviews and ROI consents.
Strong customer service orientation and experience successfully resolving client and/or family questions or concerns.
Experience maintaining accurate reports related to census, time, and attendance, etc.
Proficiency with computer software applications including Outlook, Word, and use of standard office equipment.
Performs duties independently, responsibly and with an elevated level of integrity.

Nice To Haves

Advanced knowledge of Excel preferred.

Responsibilities

Greets clients and guests in a warm and welcoming manner.
Handles local payment collections and maintains necessary documentation.
Engages client and family in preadmission phone call prior to client arrival.
Explains what to expect, answers questions, and gives facility reminders.
Welcomes client, family, and referral sources on the day of admission and completes all admission paperwork as indicated, per admissions process.
Facilitates facility tours and provides a warm handoff to the clinical team.
Communicates with referents, client, and families appropriately and effectively.
Acts as the “concierge” ensuring the on-site admissions process proceeds smoothly, facilitating a positive entry into treatment for new clients.
Makes initial contact to family/referents once client has arrived in treatment.
Facilitates communications between centralized Admissions and facility staff as needed for each admission.
Assists with the admissions process, creates client’s medical record, and provides new client orientation.
Tracks and maintains a variety of reports in a timely and accurate manner.
Supports all clients as the Patient Advocates of the facility, ensuring that all client voices are heard appropriately.
Maintains up to date records of patient advocacy concerns.
Supports the Case Manager and/or Therapists in discharge process, as needed.
Facilitates client groups, as needed and requested.
Supports Alumni Program by encouraging and promoting the Alumni Program among clients.
Supports the clients by utilizing Against Medical/Therapeutic techniques.
Assists with tasks associated with phone system and IT equipment utilizing help desk staff.
Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.
Adapts to changes in the facility function, management styles, and facility routines.
Maintains positive attitude and acts as a team player with others on the treatment team.
Attends and completes all training within assigned time frames as required by the facility.
Abides by all company policies and procedures.
Understands and accurately communicates the services provided by company.
Adjusts scheduled as needed to support client admission needs.
Performs other duties and projects as assigned.