Client Services Representative

HELP•Cincinnati, OH

4d•$18 - $21•Onsite

About The Position

HELP Plumbing, Heating & Cooling is hiring an experienced Call Center / Dispatch professional to join our fast-paced service team. This is NOT an entry-level customer service role. If you thrive in a fast-moving environment, can manage multiple screens and calls at once, and know how to control conversations professionally while booking appointments efficiently, we want to hear from you. We are specifically seeking candidates with recent high-volume inbound call center, dispatch, scheduling, or service coordination experience.

Requirements

2+ years of Call Center experience
Ability to talk and type accurately; typing speed of at least 40-45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft suite, and CRM or other call center software

Nice To Haves

HVAC & Plumbing Industry experience is a plus

Responsibilities

Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts