Client Services Representative - School-based Services (63580)

Aurora Mental Health & Recovery • Aurora, CO

15h • $20 - $28 • Onsite

About The Position

Aurora Mental Health & Recovery (AMHR) is seeking a full-time Client Service Representative (CSR) to support our School-based Services team. This role is essential in providing front desk administrative support, ensuring smooth daily operations while maintaining a calm, courteous, and professional demeanor in all client interactions. The ideal candidate excels in exceptional customer service, both in-person and over the phone, and is comfortable working with diverse and underserved populations, ranging from children to older adults. This position requires strong organizational skills, the ability to multi-task, and clear communication while collaborating with multi-disciplinary teams. Experience in verbal de-escalation is preferred, and bilingual Spanish-speaking candidates are encouraged to apply. If you thrive in a dynamic environment and are passionate about client-centered care, we invite you to join our team! Schedule. This position is fully onsite/in-person, Monday - Friday 8:30 am - 5:30 pm

Requirements

• High school diploma/GED
• One year of customer service related experience and/or training
• Ability to remain calm while interacting with staff and clients, especially individuals with a behavioral health diagnosis, who can be challenging in person or via phone
• Ability to be flexible with the business needs of the agency, and adapt to a consistently ever changing fast-paced environment
• Must have excellent interpersonal, organizational and communication skills, and be able to work with a diverse population
• Ability to multi-task and prioritize responsibilities, be detailed oriented, and demonstrate efficient use of time
• Excellent computer skills, with experience using programs within Microsoft Office, to include Word, Outlook, and Excel
• Required Vaccination and TB Test. At AMHR the health and safety of our clients and staff are our top priorities. As part of this commitment, all employees are required to receive an annual influenza (flu) shot and present a negative TB test result before their first day of work. Proof of both the flu shot and negative TB test must be provided on your first day of employment. Medical and religious exemptions can be requested if necessary.

Nice To Haves

• Healthcare experience
• Bilingual Spanish-speaking candidates are encouraged to apply
• Experience in verbal de-escalation is preferred

Responsibilities

• Welcome and greet all external and internal customers with dignity, respect, professionalism and superior customer service
• Timely answering of incoming calls, effectively responding and resolving concerns, or transferring the caller to the appropriate location for further assistance
• Assist clients face-to-face or by phone in scheduling, re-scheduling and cancelling appointments, complete paperwork and forms, and connect clients with other resources
• Assist with all safety, building, and client emergencies as they arise, following the organization's protocols and location procedures
• Check-in clients and collect copayments at the time or service
• Consistent and open communication with the Finance & Accounting team
• Complete end of day financial reports, including collection of credit card receipts, complete daily bank deposit slip and make sure the bank deposit is picked up daily
• Responsible for maintenance and reconciliation of program petty cash and supplying the necessary monetary change
• Obtain required documents and information from clients to complete insurance verification and EHR registrations, including collection of photo IDs and insurance cards to be scanned in EHR
• Ensure client inquiries, registration forms, and other forms are accurately entered and completed in the EHR for clients to receive services (new and updates for existing clients)
• Maintain a clean and tidy reception area, report all office building maintenance requests, unlock and lock doors, disarm and arm alarms
• Sort incoming and distribute outgoing mail to the appropriate staff or program/department
• Responsible for the inventory of forms, client packets, office and equipment supplies and for making copies and ordering promptly as well as monitoring equipment to make sure it is operable for staff and requesting a service technician when needed
• Staff member will monitor and coordinate care for assigned clients in partnership with the other members of the client's care team

Benefits

• Health insurance: Kaiser
• Dental, vision, and flexible spending accounts (dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage
• 403(b) retirement plan, which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment
• Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)
• The company observes 11 designated holidays each year. Exception: Employees working in 24/7 programs or facilities are scheduled to work their regular shifts if the holiday falls on their scheduled workday. In these cases, employees will receive their regular pay for hours worked plus holiday pay.
• Employee Assistance Program
• Voluntary term life insurance
• Short-term disability
• Eligible for benefit if working 30 hours per week or more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED