Client Services Representative

ProSkill•Anthem, AZ

5d•Onsite

About The Position

ProSkill Services is a leading residential service company specializing in plumbing, heating, and air conditioning. Our mission is to deliver exceptional service and 100% customer satisfaction across the North Valley. We are looking for a dedicated Client Services Representative to join our team and ensure every customer interaction is positive and professional. This is an in office role in Anthem, AZ - We will be moving to N 19th Ave Phoenix AZ 85027. The Client Services Representative plays a vital role in providing excellent customer service by assisting clients with scheduling, inquiries, and support. This full-time, non-exempt position reports directly to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.

Requirements

Strong commitment to superior customer service.
Excellent phone etiquette and interpersonal skills.
Outstanding written and verbal communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Sound judgment and problem-solving skills with a calm, professional approach.
Proficiency in Microsoft Word, Outlook, and Excel.
Ability to talk and type simultaneously; typing speed of at least 40 words per minute.
Previous experience handling high call volumes in a dynamic environment.
Experience using Service Titan
Successful completion of pre-employment drug screening and background check.

Nice To Haves

Bilingual in Spanish

Responsibilities

Manage inbound calls for service scheduling.
Coordinate appointments for maintenance, repairs, and equipment replacement.
Respond to email and web portal inquiries for scheduling requests.
Conduct outbound calls to existing clients for follow-ups and scheduling.
Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.
Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.