Client Services Representative

All-Stat Portable•Skokie, IL

6d•$18 - $20•Onsite

About The Position

We are looking for someone to join our team as an 1st Shift Client Services Representative (CSR) in our 24/7 call center. As the CSR, you will act as a communication point for emergency and non-emergency calls requesting diagnostic care services. You will be responsible for entering orders and routing technicians using tracking and routing technology. You will also be responsible for relaying positive results in a timely manner and answer questions regarding the status and ETA of the technician. The CSR will also receive requests, transmit messages and track vehicles and will need to work efficiently to prioritize the technicians' routes.

Requirements

Availability to work overnight and weekends on a rotation basis is required
Excellent communication skills both verbal and written
Great organizational skills, and able to prioritize and delegate tasks and responsibilities effectively
Great interpersonal skills to interact with internal and external managers, clients and associates
Experience in upholding performance and quality standards
Attention to detail and ability to multitask
Ability to utilize various computer systems and applications at the same time
High school diploma or higher education

Nice To Haves

Previous experience working in a medical setting, customer service environment, or medical Dispatch is preferred but not required

Responsibilities

Intake orders from clients and customers via phone and other electronic methods for a 24/7 call center environment.
Enter all orders in medical tracking system and maintain logs and other information.
Place outbound calls to provide status updates and relay positive results.
Assist technicians/nurses with troubleshooting.
Dispatch orders for all services for All-Stat Portable, including monitoring technician/nurse routes, exam status, and exam priority status, to ensure the fastest turnaround times.
Create CD images upon request and distribute appropriately
Maintain communication with technicians/nurses and inform them of any pertinent order information, obstacles or requirement that is imperative for the successful completion of the exam.
Address problems and requests by transmitting information, providing solutions, or notifying the appropriate person.
Provide field techs with information about orders, traffic, obstacles and requirements
Grant online access to outside medical professionals
Correct and modify issues with exams or order information
Display a sense of urgency while providing the highest level of customer service and representing All-Stat Portable in the most courteous and professional manner.