Client Services Rep (REMOTE PT or FT)

Celularity•Florham Park, NJ

1d•Remote

About The Position

Celularity Inc. (Nasdaq: CELU) is a longevity-focused regenerative and cellular medicine company developing and manufacturing allogeneic and autologous cell therapies derived from the postpartum placenta. Celularity leverages the placenta’s unique biology, immunologic properties, and scalable availability to develop therapeutic solutions targeting fundamental mechanisms of aging and age-related disease. This role serves as a key point of contact for customer inquiries, order support, issue resolution, and ongoing client communication. This position is primarily remote, with occasional in-office attendance required for team meetings, training sessions, special projects, or other business needs. To support our operational and client coverage requirements, candidates must be flexible with work schedules, including the ability to work later-day and evening hours. The ideal candidate is proactive, responsive, detail-oriented, and committed to delivering exceptional customer service while working effectively in a remote environment.

Requirements

High school diploma or equivalent; Associate's or Bachelor's degree preferred.
Minimum of 2 years of customer service, client services, customer support, or related experience.
Strong verbal and written communication skills.
Excellent organizational and time-management abilities.
Ability to effectively manage multiple priorities in a fast-paced environment.
Strong problem-solving and critical-thinking skills.
Proficiency with Microsoft Office applications and customer relationship management (CRM) systems.
Ability to work independently in a remote environment while remaining highly collaborative.

Nice To Haves

Experience supporting healthcare, biotechnology, pharmaceutical, or regulated industries.
Experience with order management, customer account support, or client relationship management.
Prior experience working remotely and managing competing priorities independently.

Responsibilities

Serve as the primary point of contact for customer and client inquiries.
Respond to requests via phone, email, and other communication channels in a professional and timely manner.
Process and manage orders, requests, and documentation accurately.
Coordinate with internal departments to ensure prompt resolution of customer issues.
Maintain accurate records within company systems and databases.
Monitor customer accounts and proactively identify opportunities to improve service levels.
Escalate complex issues as appropriate and follow through to resolution.
Support special projects and departmental initiatives as assigned.
Participate in team meetings, training programs, and cross-functional collaboration activities.