Client Services Rep (REMOTE PT or FT)

CELULARITY LLC • Florham Park, NJ

1d • $26 - $29 • Hybrid

About The Position

Celularity Inc. is seeking a highly organized, customer-focused Client Services Representative to support clients, internal partners, and business operations. This role serves as a key point of contact for customer inquiries, order support, issue resolution, and ongoing client communication. The position is primarily remote, with occasional in-office attendance required for team meetings, training sessions, special projects, or other business needs. Candidates must be flexible with work schedules, including the ability to work later-day and evening hours. The ideal candidate is proactive, responsive, detail-oriented, and committed to delivering exceptional customer service while working effectively in a remote environment.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of customer service, client services, customer support, or related experience.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office applications and customer relationship management (CRM) systems.
• Ability to work independently in a remote environment while remaining highly collaborative.

Nice To Haves

• Experience supporting healthcare, biotechnology, pharmaceutical, or regulated industries.
• Experience with order management, customer account support, or client relationship management.
• Prior experience working remotely and managing competing priorities independently.

Responsibilities

• Serve as the primary point of contact for customer and client inquiries.
• Respond to requests via phone, email, and other communication channels in a professional and timely manner.
• Process and manage orders, requests, and documentation accurately.
• Coordinate with internal departments to ensure prompt resolution of customer issues.
• Maintain accurate records within company systems and databases.
• Monitor customer accounts and proactively identify opportunities to improve service levels.
• Escalate complex issues as appropriate and follow through to resolution.
• Support special projects and departmental initiatives as assigned.
• Participate in team meetings, training programs, and cross-functional collaboration activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED