Client Services Representative (Union, NJ)

Neuropath Healthcare Solutions • Union, NJ

21h • Onsite

About The Position

Neuropath Healthcare Solutions provides comprehensive technology-driven healthcare solutions for healthcare organizations, including hospitals, long-term care, outpatient facilities, and residential treatment. We are focused on acquiring the best talent. We want our Case Manager to be internally motivated and adaptive. We value our fast-paced team dynamic and are looking for individuals who embody our core values as a client-focused organization. Our Client Services Representative will provide program coordination along with performing administrative functions for our clientele. They interact with Neuropath Healthcare Solutions clients by ensuring they receive the services they need and resolving any complaints. In addition, the ideal candidate should be comfortable speaking to customers, multitask efficiently, be organized, flexible and driven.

Requirements

• At least a year of relevant experience
• Bachelor's degree is required
• Must have experience in an office setting
• Must pass all state and federal background checks
• A pre-employment, post conditional job offer drug screen is required for this role.
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Office operations experience is required
• Customer service experience is required

Nice To Haves

• Being Bilingual (Spanish Speaking) is a plus

Responsibilities

• Interacts with clients via telephone or email, to provide support and information on products or services.
• Collects and enters requests for new or additional services.
• Case assignments & Service Scheduling
• Fields client inquiries and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Performs client satisfaction calls.
• Ensures that appropriate actions are taken to resolve clients’ problems and concerns.
• Maintains client accounts and records of client interactions with details of inquiries, complaints, or comments.
• Attends in-service training as required by regulation.
• Adheres to all agency administrative and clinical policies and procedures.
• Performs other related duties as assigned.

Benefits

• A dynamic work environment
• Opportunities for professional growth
• Competitive Pay
• Paid Time Off & Sick Pay (Full-Time): PTO accrual based on years of service (13–20 days annually). Sick Time Off (STO) up to 40 hours per year.
• Paid Time Off & Sick Pay (Part-Time): PTO accrual based on years of service (up to 40 hours annually). Sick Time Off (STO) up to 40 hours per year.
• Ongoing Job Training
• ICHRA Health Coverage Reimbursement Plan
• Short/ Long Term Disability
• Life Insurance
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level