Client Services Representative

Bee's Plumbing and Heating•Seattle, WA

6d•Onsite

About The Position

Client Services Representatives will engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. This role is perfect for individuals who thrive in a fast-paced environment and enjoy building lasting relationships.

Requirements

3-5 years of Call Center experience preferred
Weekend availability: (8hr or 10hr shifts)
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Proficient in Microsoft Suite Products
Consent to a pre-employment background check

Nice To Haves

HVAC & Plumbing Industry experience is a plus
experience with SERVICE TITAN a plus
Bilingual Spanish is a plus

Responsibilities

Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate.
Quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution.
Proactively gain and maintain a complete understanding of our portfolio of products and services.
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts.