Client Services Representative

Registrar Corp•Hampton, VA

11d•Remote

About The Position

Registrar Corp’s mission is to promote consumer health and safety by providing over 32,000 food, cosmetic, medical device, and drug clients in 180 countries with compliance software and services. We're a fast growing team spanning 21 offices worldwide and always looking for talented and dedicated professionals to join us. If you are passionate about providing exceptional customer service, building client relationships, and project management, this may be the job for you! As the Client Services Representative, you will play a critical role in delivering exceptional customer experiences while driving customer satisfaction and retention. You will build strong relationships with our clients, serving as a key point of contact and providing outstanding support across phone, email, and live chat. As a proactive problem-solver with a passion for helping others, you will ensure customers receive maximum quality and value from our products and services while enjoying a seamless and positive experience. You will also foster collaboration across teams, identify opportunities to improve customer retention and satisfaction, and help ensure the highest level of service delivery.

Requirements

Proven experience in customer relationship management, project management, and team leadership.
Strong ability to work independently and collaboratively across teams
Ability to thrive in a fast-paced, dynamic, and ambiguous environment, with effective multitasking skills.
Excellent communication and interpersonal skills.
Exceptional problem-solving skills and attention to detail.
A customer-centric attitude with a passion for helping people.

Nice To Haves

Bilingual proficiency in English and Spanish preferred.

Responsibilities

Regularly interact with new, existing and potential customers across multiple services
Maintain ongoing relationships with customers and ensure the retention of their business
Implement polices and procedures to ensure high customer satisfaction
Work closely with cross functional teams to assist in closing new and upsell opportunities
Understand customer expectations and deliver desired results in a timely manner
Ensure compliance with established processes and procedures for services and systems.
Champion process optimization: Identify and implement creative solutions to streamline processes, reduce costs, and enhance efficiency.
Engage with onshore and offshore resources to ensure attainment of service level agreements and delivery of high-quality results for ongoing projects and services.
Work directly with partners, stakeholders, and customers to ensure clear communication and establish priorities.
Support projects for new technology insertion and integration with current infrastructure.
Provide onsite support as required and ensure coverage of operations resources during core business hours.
Document Processing — Accurately manage document submissions, updates, and related administrative tasks while ensuring all information is complete and properly recorded.