Client Services Representative

TEKsystems•Wilkes-Barre, PA

12d•$19 - $19•Onsite

About The Position

Client Services Representatives are needed to join a rapidly growing organization that invests in its employees through hands-on training, performance incentives, professional development, and clear paths into leadership, sales, marketing, and operations. You'll help small-business owners manage and understand their coverage, providing solutions that make their lives easier and protect the businesses they've worked hard to build. This role offers the opportunity to earn more through performance incentives on top of hourly pay, build valuable professional skills in a growing industry, and position yourself for advancement into leadership and other areas of the business. You will receive thorough training and ongoing support from an experienced team, join a company experiencing significant growth and creating new opportunities, and work a consistent Monday-Friday schedule with multiple start times available. You will make a meaningful impact by supporting small-business owners across the country.

Requirements

Comfortable solving problems
Motivated by the opportunity to earn more based on performance
Ability to navigate multiple applications and dual monitors

Nice To Haves

Candidates with greater schedule flexibility may have access to additional opportunities.

Responsibilities

Assist current customers with account questions, updates, billing, and autopay
Build strong customer relationships through friendly, solution-focused service
Resolve concerns efficiently while working toward a positive one-call resolution
Help customers explore solutions when they are considering canceling
Document each interaction accurately in a Salesforce-based CRM
Navigate multiple applications and dual monitors while assisting customers
Follow up on requests to ensure customers receive complete and timely support