Client Services Representative

Adelphi Group•Kenosha, WI

11d•$37,440 - $43,000•Hybrid

About The Position

The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor.

Requirements

High school diploma/GED
1-2 years of customer service or call center experience
Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines
Critical thinking, strong analytical and problem-solving skills
Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests
Must be a team player
Excellent knowledge of Microsoft Office Suite products

Nice To Haves

Experience with AS400 or similar database systems preferred

Responsibilities

Serve as daily client contact for order management and associated inquiries
Assist with special projects as necessary
Manage incoming phone calls and emails from client sources
Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse)
Maintain and update the client/IMS website as needed
Generate clear, consistent communication to internal and external team members regarding status and requirements of programs
Process orders via bulk uploads as well as individual one-off manual orders
Prioritize orders and/or projects, including prompt expediting of emergency requests
Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff
Maintain and distribute various reports as needed to ensure daily requirements are met