Client Services Representative (PPT)

City of Belleville•Belleville, ON

8d•CA$35 - CA$35•Onsite

About The Position

The City of Belleville is seeking a highly motivated, strategic, and dynamic individual to join its Community Services Department as a Client Services Representative (PPT). This permanent part-time position is located at the Quinte Sports and Wellness Centre. The role involves delivering exceptional customer service, assisting the public with information and registration for City programs and services, addressing general inquiries via phone, email, and in person, handling daily revenue processing, and providing clerical support to the department. The City of Belleville is committed to fostering an inclusive and accessible environment for all its residents and employees.

Requirements

Two (2) years post-secondary education in business/office administration studies.
The ability to work independently with general supervision.
Satisfactory Criminal Record Check (“CRC”) and Vulnerable Sector Screening prior to commencing work at the City of Belleville.
One (1) year Experience in customer service, with the ability to communicate effectively and professionally with the public in person and on the phone. (i.e.dealing with inquiries, and/or resolving complaints, de-escalating customers)
Previous experience replying to customers via email or letters in proper format.
Experience in cash handling; balancing a till/cash box.
Computer literacy with intermediate skills in Microsoft Office applications including Outlook, Word, Excel, etc.
Experience with integrated financial software.
Strong organizational skills with the ability to manage multiple tasks and priorities in a demanding environment.
Proven ability to work with professionalism and confidence with all levels of management and the public.
Experience in Emergency response.

Nice To Haves

Previous Municipal government experience.
Previous experience working with seniors or children.
Experience with other software programs including recreation software (Xplor/PerfectMind, Vadim, BrightSign, Canva, HR Downloads, Adobe).

Responsibilities

Provide timely, accurate information to the Client Services Coordinator and responds to direction and decisions from same.
Make decisions by following existing policies, procedures, and precedents. In a supervisor's absence, use judgement based on past practices to meet clients' immediate needs, interpreting policies as necessary.
Process program registrations and accept payments for Department contracts by telephone, email and in-person.
Assist customers with facility availability inquiries and direct them to the appropriate staff when necessary.
Prepare rental contracts and permits for signing by the designated authority.
Provide information related to advertising and naming rights programs.
Provide general clerical and administrative supports for Department staff as required.
Offer accurate and informed responses to public and departmental inquiries regarding Community Services and stakeholder matters and redirect questions when necessary.
Assist with issuing meeting room keys and allocations.
Process City revenues daily using point of sale (POS) software, covering program registrations, harbour fees, facility rentals, tax and water payments, dog licenses, yard sale permits, garbage bag tags, burn permits, skating tickets, boat ramp passes, and donations (e.g., Memory Lane, Corby Park). Responsibilities include daily balancing and issuing general receipts for payments.
Maintain and update databases, statistics, calendars and client accounts.
Update internal and external communication boards with department information, including dressing room assignments, upcoming events, closures, and maintenance notices.
Verifies and processes various departmental cash deposits which includes Glanmore National Historic Site, Meyers Pier Harbour and Kinsmen Outdoor Community Pool.
Support the implementation and management of departmental procedures and programs.
Actively participate in and execute duties related to QSWC Emergency Procedures.
Attend and participate in meetings as required.
Protect personal and client confidentiality by carefully handling sensitive information and following privacy guidelines as set by the department and organization.
Conduct reviews and ensure departmental webpages are updated as assigned.
Collaborate and communicate effectively across program areas and City departments to achieve common goals, address shared challenges, and coordinate actions, specifically in handling customer and resident inquiries and concerns.
Maintains professional and effective communication with staff, contractors, agencies, and the general public, upholding high customer service standards with a focus on accessibility and inclusivity for a diverse community.
Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.
Completes other duties as assigned according to department objectives.