Client Services Representative

Labcorp • Santa Fe, NM

1d • $18 - $22 • Remote

About The Position

Labcorp is seeking a US Remote Based Client Services Representative to join our team to support our Women’s Health and Genetics specialty division! Work Schedule: Monday – Friday, 1st shift, Mountain Time Zone. Actual shift start time will require flexibility to start between 6:00 a.m. and 8:00 a.m. Mountain Time Zone (for example, 6am-3pm, 7am-4pm or 8am-5pm MST)

Requirements

• High School Diploma or GED equivalent
• 3 years or more experience in customer service

Nice To Haves

• Associate's degree or higher
• Current or prior Labcorp experience
• 1 year or more experience in the healthcare industry, such as a physician's office, clinic or hospital
• 1 year or more experience in customer service or call center within a lab environment
• Bilingual in English and Spanish
• Experienced in managing multiple applications, using two monitors, with strong organizational skills
• Excellent multitasking abilities while maintaining focused attention to details
• Flexibility and ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new application

Responsibilities

• Act a liaison between Labcorp, the customer base and patients and sales reps
• Communicate with all laboratory departments along with outreach to other Labcorp sites
• Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
• Investigate and resolve any patient or client concerns in a timely manner
• Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols
• Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
• Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
• Review test forms for accuracy, resolve and document any discrepancies
• Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
• Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED