Client Services Representative: Medical Research - RDR

Auxillium LLC•La Junta, CO

1d•Onsite

About The Position

Founded in 2010 and located in Denver, our client has extensive experience in the healthcare market intelligence field. Researchers for our client have made hundreds of thousands of phone calls to create and update the nation's leading installed-base equipment registry. Our customers use the data to identify and reach key imaging decision makers over 5,000 acute care hospitals and 9,000 outpatient sites, quickly find facilities that have installed a specific piece of equipment, update their internal sales and marketing databases, and create research studies to make data-driven decisions on strategy, products, and customer retention.

Requirements

Enrolled in high school, graduated high school or equivalent.
Ability to create and follow written procedure.
Ability to meet outbound hourly task timing of facility dials within a production day.
Ability to provide professional written communication and excellent customer service.
Excellent critical thinking skills, problem solving and strategic thinking abilities.
Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
Maintain high degree of accuracy and great attention to detail.
Communicate effectively, professionally, clearly, and courteously with medical facilities.
Ability to work in fluid and ever-changing situation.
Willingness to adapt to Auxillium’s highly positive culture as a supportive TeamMember.

Nice To Haves

Medical billing or medical office experience preferred, not required.
High School or Equivalent preferred.

Responsibilities

Maintain hospital and outpatient accounts by updating equipment and personnel information.
Research hospital and outpatient accounts using web browsers and medical specific resources.
Handle inbound and outbound calls.
Accurately identify systems required to complete job tasks. Open those systems in a timely manner. Ability to log in and complete work in those systems.
Follow all processes for contacting medical, hospital, and outpatient facilities. Job aids and methods & procedures provided at training however could be ever-changing due to the relationship with the Client.
Maintain a high degree of accuracy while performing job tasks.
Pay great attention to detail. Should be no errors in data entry to Client Database and data entry to Auxillium disposition tools/forms.