Client Services Representative
EXZEO GROUP, INC•Fort Lauderdale, FL
•Hybrid
About The Position
Exzeo’s Client Services Representative is responsible for the processing of changes requested by agents and clients, while providing exceptional customer service. Will assist with policies and claims from TypTap Insurance Company, Homeowners Choice Property & Casualty, Griston Claim Services, and others as necessary.
Requirements
- Clear, concise oral and written communication skills.
- Detail-oriented.
- Professional and courteous.
- Excellent problem-solving skills.
- Hard-working.
Nice To Haves
- Basic understanding of Homeowners insurance a plus.
- Bilingual a plus.
Responsibilities
- Provides exceptional customer service.
- Processes endorsements and policy changes forwarded by agents and policyholders.
- Responds to client questions and concerns.
- Prepares quotes, endorsements, cancellations, and payments.
- Keeps detailed records of transactions within multiple policy management systems.
- Handles First Notice of Loss calls.
- Provides assistance to sister companies and other departments during CAT (catastrophe) events.
- Update industry knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations; and staying current with Continuing Education (CE) requirements.
- Other duties as assigned.
Benefits
- 100% employer-paid health, dental, vision, life, and disability insurance for employees
- flexible paid time off plan
- 401(k) match
- bonus potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
