Client Services Representative I

Apogee Enterprises, Inc. • Walker, MI

1d • Hybrid

About The Position

The Client Services Representative I acts as the primary contact for clients and prepares client orders to be used by manufacturing. The essential duties outlined below may vary based on location or brand.

Requirements

• High School Diploma, required
• Time management, organization, and planning.
• Strong verbal and written communication skills.
• Problem-solving, troubleshooting, and decision-making.
• Experience with Microsoft Office.
• Regular/dependable attendance.
• Flexibility of work hours, including overtime.

Nice To Haves

• Associates Degree or equivalent work experience, preferred
• Minimum of 1 year of customer service experience, preferred
• Proficient with order entry processes and software, preferred

Responsibilities

• Processing incoming orders, whether received via phone, email, or other channels, ensuring all information is complete and accurate.
• Checking product availability and ensuring orders can be filled promptly.
• Accurately inputting client orders, including product details, quantities, and client information, into the company’s database.
• Verifying pricing and applying any applicable promotions or discounts to orders.
• Working with shipping and logistics teams to ensure orders are shipped accurately and on time.
• Tracking the status of orders and providing updates to clients.
• Addressing client inquiries regarding order status, resolving issues, and providing excellent customer service.
• Communicating with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.
• Maintaining detailed and organized records of all orders and related transactions.
• Assisting with generating reports.
• Identifying and resolving issues that may arise during the order processing cycle.
• Work closely with sales, manufacturing, Shipping and other internal departments to ensure smooth order processing.
• Collaborating with other departments, such as sales, manufacturing, and shipping, to identify defects and determine root cause.
• Processes replacement orders as necessary.

Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED