Client Services Rep II

Merrimack Health • Lawrence, MA

1d

About The Position

The Client Service Representative II takes a proactive approach and uses available resources to best serve the patient population. The role provides general front-office support to professional staff while working as part of a team to improve the patient experience, communication, and access to care, and to support processes that improve patient satisfaction. The ideal candidate is caring and compassionate, and uses excellent communication skills to help put patients at ease.

Requirements

• High school diploma or GED.
• At least 1 year of administrative experience in a health care setting.
• Demonstrated strong communication, organizational, and interpersonal skills.
• Demonstrated ability to work well as a member of a team.
• Caring and compassionate approach to patient interactions.

Nice To Haves

• Computer skills.
• Ability to speak both Spanish and English.

Responsibilities

• Provide general front-office support to professional staff.
• Use available resources proactively to serve the patient population.
• Work as part of a team to improve the patient experience, communication, and access to care.
• Support processes intended to improve patient satisfaction.
• Help put patients at ease through effective communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED