Client Services Receptionist

Columbus Metropolitan Housing Authority. • Columbus, OH

64d • Onsite

About The Position

This position acts as a communicator and provides clerical support. The role involves greeting and signing in visitors, answering phone calls, assisting visitors with inquiries and paperwork, accepting and distributing documents, restocking supplies, and compiling reports. Additionally, the role prepares and analyzes reports, keys applications into the Yardi system, attends meetings and training, and maintains required licensure and certifications. The position also performs other related duties as assigned.

Requirements

• Completion of secondary education or equivalent (high school diploma or GED).
• One (1) or more years of related experience and/or training; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.
• Knowledge of office practices and procedures.
• Knowledge of computer software.
• Knowledge of state, federal, and local laws and/or regulations.
• Knowledge of local geographical area.
• Knowledge of English grammar and spelling.
• Knowledge of pertinent HUD regulations.
• Knowledge of federal, state, and local laws and regulations pertaining to public housing authorities.
• Knowledge of modern principles, practices, and techniques of rental property maintenance.
• Knowledge of Housing Choice Voucher and low-income housing policy and regulations.
• Knowledge of Agency/department goals and objectives.
• Knowledge of Agency/department policies and procedures.
• Knowledge of workplace safety practices and procedures.
• Knowledge of personnel rules and regulations.
• Skill in computer operation.
• Skill in use of modern office equipment.
• Skill in listening.
• Skill in customer service.
• Skill in organization, planning, and time management.
• Ability to carry out a variety of instructions in written, oral, picture, or schedule form.
• Ability to deal with problems involving several variables within familiar context.
• Ability to read, copy, and records figures accurately.
• Ability to add, subtract, multiply, and divide whole numbers.
• Ability to calculate fractions, decimals, and percentages.
• Ability to copy records precisely without error.
• Ability to complete routine forms.
• Ability to prepare routine correspondence.
• Ability to compile and prepare reports.
• Ability to respond to routine inquiries from public and/or officials.
• Ability to communicate effectively.
• Ability to understand a variety of written and/or verbal communications.
• Ability to maintain records according to established procedures.
• Ability to handle sensitive inquiries from and contacts with officials and general public.
• Ability to develop and maintain effective working relationships.
• Ability to travel to and gain access to work site.
• Ability to maintain confidentiality.

Responsibilities

• Acts as a communicator and provides clerical support (e.g., greets and signs in visitors and escorts to the appropriate location; answers phone calls and transfers to the appropriate person or department; assists visitors with inquiries; assists visitors with completing paperwork; accepts drop off of documents and distributes to the appropriate individual or department mailbox; restocks client documents and office supplies; compiles and prepares various reports; composes correspondence; etc.).
• Prepares and analyzes reports to assess data accuracy; keys applications onto Yardi system.
• Attends meetings and serves on committees, as directed; attends training and seminars, as directed.
• Demonstrates regular and predictable attendance.
• Maintains required licensure and/or certification.
• Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees