Client Services - Client Services Supervisor
Veritext•Los Angeles, CA
•$60,000 - $78,000•Hybrid
About The Position
At Veritext, we focus on the details – so legal teams can focus on the case. Providing our clients with exceptional service is the foundation of our business. The Client Services Supervisor (California) will drive day-to-day operations, proactively manage client requests and issues on cases and litigation matters while inspiring their team members to work together to exceed our clients' expectations.
Requirements
- Hands-on leadership experience
- Customer service oriented with strong interpersonal skills
- Ability to analyze workflow and effectively lead a team to meet clients' needs
- Ability to manage internal and external issues with grace and solve problems creatively
- Must possess excellent written and verbal communication skills
Nice To Haves
- Prior knowledge of and experience working in the legal and/or customer service industry is preferred
Responsibilities
- Maintain a culture committed to providing exceptional customer service to support our business objectives and growth
- Manage the day-to-day tasks and workload for members of the Client Services team
- Provide support to team members as needed and hold them accountable to all standards and best practices, following disciplinary procedures when necessary
- Develop team members by providing feedback and guidance; ensure they are engaged and progressing along a path of growth opportunities
- Ensure timecards are completed accurately and on time for the processing of payroll
- Ensure all client requests received via email and/or phone queue are met in a timely, pleasant and professional manner
- Communicate professionally with clients, subcontractors and team members to ensure proper execution of all aspects of upcoming jobs are met
- Resolve issues and escalate as needed to ensure prompt and accurate resolution
Benefits
- Comprehensive medical, dental and vision insurance
- Matched 401(k)
- Pet insurance
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities
- Generous employee referral program
- Tuition reimbursement program
- Employee contests
- Social opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
