Client Services Supervisor

Blue Door Support Services•Vaughan, ON

6d•Onsite

About The Position

Reporting to the Program Manager, the Client Services Supervisor must be a social worker, or equivalent, who provides case management to coordinate/facilitate services for individuals and families who are homeless. The Client Services Supervisor will ensure that clients with complex needs are receiving the intensive support needed to assist them in reintegrating into the community and provide follow-up support to reach their goals.

Requirements

Minimum Bachelor of Social Work Degree or equivalent combination of Bachelor level education and experience.
Minimum of three years’ work experience in a social service field.
Knowledge of community resources available in York and surrounding areas.
Skilled in providing leadership and direction to individuals and teams.
Ability to work independently and within a multi-disciplinary team.
Excellent verbal and written communication skills.
Strong ability to solve problems in conflict and/or crisis situations.
Knowledge, understanding and promotion of anti-oppressive practices.
Experience working with diverse, multicultural client groups including homeless, mental health and addictions.
Excellent organizational and time management skills.
Ability to lift up to 40 lbs.
Demonstrated computer literacy including Microsoft Office.
CPR and First Aid Certified.
Vulnerable Sector Screening – police check.
Valid Driver’s license, clear driver’s abstract, reliable vehicle and insurance to travel for work.

Nice To Haves

Crisis prevention training would be an asset.

Responsibilities

Supervision of student placements.
Supervises and oversees staff in coordination with Program Manager.
Reviews complete client service framework packages and identifies those clients with more complex needs.
Determines strengths, risks, needs and goals of clients to create individualized case management plans.
Supports and facilitates the onboarding of new hires through orientation.
Directs the team members to support client goals and plans.
Supports Manager to facilitate staff meetings to accommodate all shifts.
Maintains, updates, tracks and monitors client progress and provides additional support as required.
Ensures all program records and appropriate client documentation are maintained.
Builds, maintains and strengthens working relationships with community service providers, including expanding the existing list of community supports.
Refers clients to appropriate services, advocate as needed and follow up to ensure referrals were completed and connections made.
Facilitates wrap-around supports for clients.
Transporting clients as needed.
Facilitates, provides leadership and collaboration for internal case management meetings, and meetings with other service providers.
Directs discharge planning process for clients to ensure support and services are in place to achieve success in maintaining housing options.
Conducts exit interviews with clients.
Completes documentation, including reports and case notes, and collect data as required.
Provides regular monthly and quarterly reports.
Attends and acts as a member of committees.
On-call responsibilities.
Other duties as assigned.
Maintain professionalism in the workplace.
Working cooperatively alongside and supporting all Blue Door team members and departments.
Adherence to the mission, vision, policies and procedures of the agency.
Able and willing to promote harm reduction practices in accordance with core standards.
Attend internal staff meetings and staff training as required.
Maintain the confidentiality of all client and agency information.
Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
Fosters positive and appropriate relationships with clients, colleagues, community partners and volunteers.
Provides referrals and follow-up as necessary.
Meets with manager on a regular basis and participates in completion of annual performance evaluation.
All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
All employees shall learn and understand health and safety policies and procedures and will comply with them.